Promises & Guarantees

At Farmer Tea, we take pride in offering premium Chinese teas sourced directly from the heart of China’s finest tea gardens. With a commitment to quality, we ensure every step of the process, from cultivation to your cup, is handled with care. Our teas are handpicked and meticulously packaged to preserve their freshness, flavor, and aroma. We cater to tea lovers around the globe, bringing the authentic experience of Chinese tea culture to every corner of the world.

Our packaging is designed to protect the quality of our teas. Each product is sealed in durable, resealable, foil-fresh pouches to block out light and moisture, ensuring your tea remains as fresh as the day it was picked.

What sets Farmer Tea apart is our close relationships with tea farmers and our loyal customers. We are committed to sourcing only the highest-quality Chinese teas and ensuring our customers have the best possible experience with our products.

Our Promises

We are so confident in the quality of our teas and in the dedication of the people who grow, process, and distribute them that we are proud to offer the following promises:

1. To Our Customers

We promise to provide the finest Chinese teas, including green, white, black, oolong, puer, and herbal teas, at the best value possible for their exceptional quality.
If you are dissatisfied with any of our teas for any reason, we offer a full refund within 30 days of purchase (with a receipt). Unused teaware can also be returned for a refund within this period. (Please note that discounted items and gift certificates are final sales. See our full return policy for details.)
We take our relationship with you seriously and ensure that every interaction, whether online or offline, reflects our commitment to exceptional customer service.

2. To Fair Trade and the Environment

We deeply respect the people and the environment that make our teas possible.

Tea Farmers and Producers

At Farmer Tea, we are dedicated to supporting the welfare and fair treatment of all individuals involved in the tea production process. All of our teas are sourced from farms where workers enjoy safe working conditions, fair wages, and equitable treatment.
We pay our farmers fairly to encourage the preservation of traditional tea-making techniques and sustain the skilled craftsmanship passed down through generations.
Many of the farms we work with are small, family-run operations that prioritize quality and sustainability over large-scale production. Although some may lack official certifications, our long-standing partnerships and on-site inspections ensure every tea meets our rigorous standards for quality, fairness, and responsibility.

Protecting the Environment

We are committed to ensuring that the farms we partner with maintain clean, unspoiled environments.
Most of our teas are grown using sustainable practices, free from synthetic fertilizers, pesticides, and chemical additives. We believe that healthy tea begins with a healthy ecosystem.
By sourcing teas from farms that practice traditional, environmentally friendly agriculture, we help protect natural habitats and preserve the pristine beauty of China’s tea-growing regions.

Why Choose Farmer Tea?

Our dedication to quality, authenticity, and sustainability is what makes Farmer Tea stand out. By choosing our teas, you’re not just enjoying exceptional flavors—you’re also supporting fair trade, skilled craftsmanship, and environmentally conscious farming practices.

If you have any questions about our promises or guarantees, please don’t hesitate to contact us:

Email: support@farmertea.com
Phone: +86 198 8707 7758
Address: Vivian E-commerce Station, 7th Building, 1604, Qiujia Yu No.1 Block, Yubin Street, Qiaojia County, Zhaotong City, Yunnan Province, China

Thank you for trusting Farmer Tea. We are honored to share the beauty and tradition of Chinese tea with you.