Shipping times vary depending on your location:

• Domestic (China): 3–7 business days
• International: 7–21 business days
  Please note that delays may occur due to customs processing or unforeseen circumstances. Once your order ships, you will receive a tracking number to monitor its progress.

Yes, we offer worldwide shipping! Shipping costs and delivery times will vary depending on your location. Any customs fees, import duties, or taxes are the responsibility of the customer and are not included in the shipping cost.

We accept returns of unopened products within 30 days of receipt. If the product arrives damaged or incorrect, please contact us at support@farmerteas.com with your order number and photos of the issue, and we will arrange for a replacement or refund. Please note that the customer is responsible for return shipping costs unless the return is due to our error.

Once your order ships, you will receive an email with a tracking number and a link to track your package. If you have any issues with tracking or haven’t received your tracking information, please reach out to us at support@farmerteas.com, and we’ll be happy to assist you.

Placing an order on our website is simple:

1. Browse our tea collection and select your desired products.
2. Add them to your cart by clicking "Add to Cart."
3. Proceed to checkout, where you can enter your shipping details and payment information.
4. Review your order and confirm your purchase.

If you encounter any issues, feel free to contact us at support@farmerteas.com for assistance.

If you need to make changes or cancel your order, please contact us as soon as possible at support@farmerteas.com. If your order has not yet been shipped, we will do our best to accommodate your request. However, once your order has been dispatched, we are unable to make changes or cancellations.

You can check your order status by logging into your account on our website and navigating to the "My Orders" section. If you placed an order as a guest, refer to the order confirmation email, which includes a link to track your order. For additional help, reach out to us at support@farmerteas.com.

If you receive the wrong product or your order is incomplete, please contact us immediately at support@farmerteas.com. Include your order number and details about the issue. We will resolve the problem by arranging a replacement, shipping the missing item, or issuing a refund. Your satisfaction is our priority!

Yes, all our teas are 100% natural and free from artificial additives, flavors, or preservatives. We take pride in sourcing our teas directly from farmers who use traditional, eco-friendly methods to ensure the purest quality.

We offer a wide selection of authentic Chinese teas, including:

• Green Tea: Fresh and delicate
• Black Tea: Bold and robust
• Oolong Tea: Smooth and fragrant
• White Tea: Light and floral
• Pu-erh Tea: Aged and earthy
  Explore our collection to find the perfect tea for your taste.

To maintain freshness, store your tea in a cool, dry place away from direct sunlight, moisture, and strong odors. Use an airtight container to preserve its flavor and aroma. Avoid refrigeration, as it can introduce moisture.

Many of our teas are sourced from farms that follow organic farming practices. While not all are certified organic, we ensure that all our products meet strict quality standards and are free of harmful chemicals.

We source our teas directly from small-scale farmers in China, primarily from regions renowned for their tea-growing traditions. This direct partnership ensures the highest quality and supports sustainable farming practices while preserving the heritage of handcrafted tea.

Yes, our teas are naturally gluten-free, vegan, and free from common allergens. However, if you have specific health concerns or dietary restrictions, we recommend consulting with your healthcare provider before consumption.